This Cookie Policy explains how Terrapin Software Inc. ("Terrapin", "we", "us", or "our") uses cookies and similar technologies to recognize you when you visit our website and use our platform. It explains what these technologies are and why we use them, as well as your rights to control their use.

1. What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and personalized content.

2. Why We Use Cookies

We use cookies and related technologies to:

• Enable core site functionality

• Analyze how users interact with our site (e.g., Google Analytics 4)

• Provide live support chat via Intercom

• Remember user preferences and settings

• Improve performance and user experience

• Deliver targeted advertisements (e.g., Meta, TikTok, LinkedIn)

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off.

3.2 Analytics Cookies

Used to track visits and user behavior on the site to help us improve performance.

3.3 Functional Cookies

Enable enhanced functionality and personalization, such as remembering preferences.

3.4 Advertising Cookies

Set through third-party platforms to deliver relevant ads and measure campaign performance.

4. Third-Party Cookies

We may allow third-party service providers to place cookies on your device through our site. These providers include:

• Google Analytics (GA4)

• Intercom

• Meta Pixel

• TikTok Pixel

• LinkedIn Insight Tag

These providers may use cookies to collect information about your online activities over time and across different websites.

5. Managing Cookies

You can manage cookie preferences through the cookie banner shown on your first visit. You may also disable cookies through your browser settings; however, some features of our site may not function properly as a result.

Most browsers allow you to:

• View what cookies are stored

• Delete cookies

• Block all cookies or specific types

For more information, visit https://www.allaboutcookies.org.

6. Your Consent

By using our site, you agree to the use of cookies as described in this policy, unless you have disabled them.

We request and store cookie consent in accordance with applicable laws including GDPR and UK ePrivacy regulations.

7. Updates to This Policy

We may update this Cookie Policy from time to time. We will post any changes on this page and, if significant, notify you through the Service.

Contact: privacy@tryterrapin.com